After sales support is the primary aspect of Helesi’s market strategy since the goal of the company is the proper and effective use of the products and services provided. We aim at a continued relationship with all our customers throughout the life cycle of the product or service selected. Our statement is that through a cost-effective and reliable after sales service we manage to ensure full client satisfaction as well as the maintenance of our high level of sales.
Through our fully new equipped after sales plant, located in the Industrial Park of Markopoulo, we are able to provide all of the following services:
- Special training regarding the use of our manufactured products
- Scheduled maintenance and ad hoc repairs
- Technical support by phone
- Provision of genuine and high quality spare parts
- Warranties for replacement in case of damage or defect of product
- Specialized courses for the know-how of the staff
After sales support also includes:
- Mobile service units: the company's service vehicles can be on the road at any time and in any place within Greece, reassuring the clients of our quick and complete service
- Cooperation on the service of our products in any of the repair and service spots around Greece
- Evaluation of the client’s fleet; free advice regarding the renewal and maintenance of the operated products for a long period
- Full service contracts
If further information is required, please contact: central@helesi.com